How to pay
We accept payment online via PayPal or electronic bank transfer/BACS. If you wish to pay by BACS please contact us by email or phone. We also accept payment by cheque or postal order made out to Urban-Glow and posted with our printed order form

Please click here for the order form
Please send your order to:
Urban-Glow
PO BOX 6209
Dorchester, Dorset,
DT1 9AU
Solution Graphics
Shipping:
We currently use Royal Mail 1st Class Recorded delivery starting at £4.50 on all Uk mainland orders. For all other destinations we use Royal Mail International Sign For service at £10.50.
Delivery:
We aim to despatch orders within 2 days if in stock and payment cleared . In the event of an item being out of stock we will notify you as soon as possible with an estimated delivery date.
Returns and Exchanges, No Risk :
We know it can be daunting buying a product that you haven't tried on in a shop, so buy with the confidence that you can return it to us, in original condition within 14 days for a complete refund (please tell us why you are returning it). You are however liable for return postage. Likewise if you wish to exchange size, please enclose further payment to cover that postage.
Your statutory rights are unaffected.

If returning an item,please ensure that you use a trackable and signed for post method.

Guarantee:
If a defect in materials or manufacture is found in any of our products, we will repair or replace it free of charge for the lifetime of the product. This excludes normal wear and tear. This applies to the original purchaser only and is non-transferable. The customer is responsible for all postal charges. (For repairs, any items should be laundered before sending to us). Should you need to return any item for any reason please contact us first by email or phone.
Legal :
Copyright Notice: Urban-Glow is a registered Trademark. The images, products and materials contained on this site are copyright to us.
Disclaimer :
Urban-Glow does not accept liability for misuse of our products. We aim to keep the information on this site as up to date and accurate as possible. This website is meant to serve as a useful guide and ecommerce tool and we cannot accept liability for any errors or discrepancies. Urban-Glow reserves the right to make changes to products, services and prices without prior notification.
 
Sizing and Fitting Guidance:
To ensure that you get the correct fit, see the table below :
TourStar G3
Size 1 39" to 47" (99cm to 119cm)
Size 2 47" to 53" (119cm to 134cm)
Size 3 53" to 60" (134cm to 152cm)

TriStar Max
Size 1 34" to 40" (86cm to 101cm)
Size 2 42" to 48" (106cm to 122cm)
Size 3 50" to 56" (127cm to 142cm)

Please note: Other sizes made to order. Contact us for details
email:
sales@urban-glow.com

Fitting Notes :

The TourStar vest uses a Variable Adjustment System that allows a custom fit to be achieved.
It is generously sized and to obtain the correct fit we recommend taking a chest measurement whilst wearing your preferred riding jacket.

The TriStar Max features an active cut which is tailored to fit closer (slimmer body profile). It also employs the Variable Adjustment System to enable a custom fit.

If you have any specific questions, please do not hesitate to contact us :
sales@urban-glow.com

or phone 01305267113

Product care :
Care instructions are included on the product label on the inside of the garments. As a general recommendation, our vests can be washed in mild soapy water at a cool temperatures and air dried. Specific Instructions(information) provided by the manufacturer of technical materials such as Reflexite and Scotchlite should also be followed see their websites.